FAQs

This icon indicates that the file format is unsupported. When you navigate to the file, the preview window indicates what is out of range. Please refer to the Supported file formats specifications table for additional information.

When using the Video input app in a Playlist, it immediately enables the monitor's option for fast-switching between two input signals; the NEC MediaPlayer (Compute Module) and HDMI1 or DisplayPort1 (depending on the input selected for the Playlist). When fast-switching is enabled, only the Compute Module and HDMI1/DisplayPort1 inputs are available.

To turn off fast switching:

The method of turning off fast switching depends on the display model. Two different locations for the fast switching option in the OSD menu are described here.

Option 1:

1. Press the MENU button on the IR remote control to open the OSD menu.

2. Go to the [MULTI-INPUT] menu.

3. Go to [INPUT CHANGE].

4. Highlight [NORMAL] and then press the SET button on the IR remote control.

5. Press the MENU button on the IR remote control to close the OSD menu.

Option 2:

1. Press the MENU button on the IR remote control to open the OSD menu.

2. Go to the [INPUT] menu.

3. Go to [INPUT SETTINGS].

4. Highlight [OFF] under [QUICK INPUT CHANGE] and then press the SET button on the IR remote control.

5. Press the MENU button on the IR remote control to close the OSD menu.

Note: OSD menu monitor controls may have different labels or be organized differently based on model. Please refer to the OSD monitor controls table in the product manual for the location of these controls.

Please check the following:

• The file system is FAT32, exFAT, NTFS, or Linux (ext2, ext3, ext4).

• Depending on the Compute Module version:

  Compute Module 3 — The drive is connected to one of the USB Type-A ports labeled CM1 or CM2 on the display.

  

  Compute Module 4 — The drive is connected to one of the USB Type-A ports on the Compute Module.

  

Please check the following:

• Your monitor may have an older firmware. Please make sure your monitor's firmware is up-to-date to the latest version available. The latest version and instructions for downloading and updating are on our website at:

  https://www.sharp-nec-displays.com/dl/en/dp_soft/pd_fm_update/index.html

• The monitor did not initialize CEC (Consumer Electronics Control) properly.

  Note: 

  • When the OSD menu is open, the IR remote control always controls the OSD menu.

  • OSD menu monitor controls may have different labels or be organized differently based on model. Please refer to the OSD monitor controls table in the product manual for the location of these controls.

  • Press the MENU button on the IR remote control to open the OSD menu.

    1. Go to the [CEC] controls and press SET.

       Refer to the product manual for the CEC controls location. Depending on the display model, the CEC controls may be under the [INPUT]-[ADVANCED] menu or the [CONTROL] menu.

    2. Under [CEC] use the -/+ button to select [MODE1] or [MODE2].

       Depending on the display model, the NEC MediaPlayer may only work when [MODE2] is selected.

    3. Press the MENU button to close the OSD menu.

    4. Power cycle the monitor.

Please check the following:

• Make sure the monitor's OSD menu is closed.

  The IR remote control will always control the OSD menu when it is open (on-screen). Press the MENU button to close the OSD menu.

• Another connected CEC device may be interfering with communication.

  Check the monitor's OSD menu CEC setting (refer to the monitor's user manual for the CEC function in its OSD menu). Temporarily disconnect the other device (such as a streaming media player or Blu-ray player) to verify that it is not interfering with communication.

• The CEC function may need to be reinitialized.

  • Press the MENU button on the IR remote control.

  • Depending on the display model, the CEC controls may be under the [INPUT]-[ADVANCED] menu or the [CONTROL] menu.

  • Highlight [CEC]. If [CEC] is set to [OFF], highlight the field and change to [MODE1] or [MODE2].

    Depending on the display model, the NEC MediaPlayer may only work when [MODE2] is selected.

  • Under [SEARCH DEVICE] highlight [YES], then press the SET button on the IR remote control.

  Note: OSD menu monitor controls may have different labels or be organized differently based on model. Please refer to the OSD monitor controls table in the product manual for the location of these controls.

The NEC MediaPlayer does not rotate content to match the monitor's installation orientation.

For example, if your monitor is installed in the portrait orientation and your content is landscape, the content will appear on-screen on its side. The NEC MediaPlayer does not detect the orientation of your content and rotate it to match it to the screen orientation. You must create content in the desired orientation for it to show in the correct orientation on the screen.

When creating content, the NEC MediaPlayer supports Landscape resolutions up to 1920x1080 and Portrait resolutions up to 1080x1920.

You can use a third party software to create content you want to play on your NEC MediaPlayer device. Please see the Supported file formats for the specifications you will need to create the media (such as the video and audio codec, resolution, fps, file type, etc.).

If you do not have software that you usually use to create video content, several popular free applications are available online:

• HitFilm Express (Mac, Windows)

• VideoPad (Mac, Windows)

• DaVinci Resolve (Mac, Linux, Windows)

• Shotcut (Mac, Linux, Windows)

• Apple iMovie (Mac)

• VSDC (Windows)

Note: while we have provided the above list of the most common free media creation applications available, we are not liable for any damages that may occur from using the online software or downloading and installing an application onto a computer.

Either the video was created using a video codec that is not supported, or the NEC MediaPlayer cannot read the file. The video file can be transcoded to a supported format using third-party software.

Please see the Supported file formats for the supported video codecs (H.264 is recommended).

The option for the Compute Module to control the monitor must be enabled in the monitor's OSD menu for the NEC MediaPlayer to be able to control items such as the monitor's screen brightness, sound level, or display information such as the monitor's model, firmware version, and serial number.

Note: OSD menu monitor controls may have different labels or be organized differently based on model. Please refer to the OSD monitor controls table in the product manual for the location of these controls.

Compute Module 3

1. Press the MENU button on the IR remote control to open the OSD menu.

2. Highlight [C MODULE] and press SET.

3. Highlight [SERVICE MENU] and press SET.

4. Under [SETTING LOCK], highlight [OFF] and press SET.

5. Input the password. The default password is: 0000

6. Under [MONITOR CONTROL] highlight [ENABLE] and press SET.

7. Press the MENU button to close the monitor's OSD menu.

8. Reboot the NEC MediaPlayer.

   1. In the NEC MediaPlayer menu go to the Settings icon.

   2. Select [Device info] and press SET (IR remote control) or Enter (USB keyboard).

   3. Select [Reboot device] and press SET (IR remote control) or Enter (USB keyboard).

Compute Module 4

1. Press the MENU button on the IR remote control to open the OSD menu.

2. Highlight [SLOT] and press SET.

3. Highlight [ADVANCED SETTING] under [COMPUTE MODULE] and press SET.

4. Under [MONITOR CONTROL] highlight [ENABLE] and press SET.

5. Press the MENU button to close the monitor's OSD menu.

6. Reboot the NEC MediaPlayer.

   1. In the NEC MediaPlayer menu go to the Settings icon.

   2. Select [Device info] and press SET (IR remote control) or Enter (USB keyboard).

   3. Select [Reboot device] and press SET (IR remote control) or Enter (USB keyboard).

Please following the instructions in the section Update, reset, or reinstall.

The cooling fan will turn on and off automatically as needed and when rebooting. Some noise will be heard and is normal.

Please check the following:

• The volume is not at 0%

• The audio is not muted (press the MUTE button on the IR remote control).

• Check the audio encoding for the video file. Try recreating the video with the correct audio codec. Please see the Supported file formats table for the list of supported audio codecs for the video files.

• The monitor's speaker switch on the terminal panel is set for internal if there are no external speakers connected. If the switch is set to external when there are no speakers connected, there is no audio. The switch may have accidentally been engaged when setting up the monitor. Please refer to the monitor's product manual for connecting the monitor.

First, try to unlink and then relink the NEC MediaPlayer from the NEC MediaPlayer network.

1. Go to Settings []in the NEC MediaPlayer.

2. Go to [Browser Client].

3. Select [Unlink this device from the NEC MediaPlayer network].

   

4. The NEC MediaPlayer automatically reboots.

5. When the reboot is complete, the NEC MediaPlayer can be accessed via a web browser and managed from the Browser Client. It can also be added to a NEC MediaPlayer network.

Note: if the above steps do not work, you will need to perform a factory reset. If a factory reset is required, all media files and playlists on the internal storage and any preferences and settings are cleared.

Only simple web pages are supported. Web pages containing pop-ups, scripting, intensive video and animations may cause degraded performance and cause the NEC MediaPlayer to restart.